Rarely. ChatGPT named Mendable in 0% of its 4 answers about live chat software. Between October 16, 2026 and October 19, 2026, Mendable was named in 21.1% of 19 answers ChatGPT, Claude, Gemini gave to buyer questions about live chat software, #11 of the brands they named. By engine: ChatGPT 0%, Claude 33.3%, Gemini 0%.
Updated October 19, 2026 · rolling 30 days · 4 days of data
Engines with fewer answers swing more from day to day.
The main contenders are Intercom (strong for combined chat + chatbots with good automation), Zendesk (excellent for larger teams wanting integrated support across channels), Drift (conversation-focused, good for sales qualification), and Tidio (affordable all-in-one option). For pure chatbots, Chatbase and Mendable excel at making custom bots from your documentation.
Share of all 19 answers that name each brand. Full live chat software ranking, by engine →
Every day we ask ChatGPT, Claude and Gemini the same fixed buyer questions about live chat software, such as “What is the best live chat software for a website? Name specific products.”, and record which brands each answer names. A brand counts once per answer. No brand pays to appear, and answers are not edited. The method and every question are on the live chat software page.
Run the same check for your own site: which engines name you, who they name instead, and the threads that shape it. Free, one check a day.