Does ChatGPT recommend Groove?
Sometimes. ChatGPT named Groove in 23.1% of its 13 answers about help desk software. Between October 15, 2026 and October 23, 2026, Groove was named in 6.5% of 46 answers ChatGPT, Claude, Gemini gave to buyer questions about help desk software, #11 of the brands they named. By engine: ChatGPT 23.1%, Claude 0%, Gemini 0%.
Updated October 23, 2026 · rolling 30 days · 9 days of data
By AI engine
Engines with fewer answers swing more from day to day.
Who AI names alongside Groove
Share of all 46 answers that name each brand. Full help desk software ranking, by engine →
How this is measured
Every day we ask ChatGPT, Claude and Gemini the same fixed buyer questions about help desk software, such as “What is the best help desk software for a small support team? Name specific products.”, and record which brands each answer names. A brand counts once per answer. No brand pays to appear, and answers are not edited. The method and every question are on the help desk software page.
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