Does ChatGPT recommend Freshworks?
Sometimes. ChatGPT named Freshworks in 36.4% of its 11 answers about live chat software. Between October 16, 2026 and October 22, 2026, Freshworks was named in 11.4% of 35 answers ChatGPT, Claude, Gemini gave to buyer questions about live chat software, #14 of the brands they named. By engine: ChatGPT 36.4%, Claude 0%, Gemini 0%.
Updated October 22, 2026 · rolling 30 days · 7 days of data
By AI engine
Engines with fewer answers swing more from day to day.
What the engines say about Freshworks
• Freshchat/Freshworks if you want solid value and tighter cost control at mid-market scale.
5) Freshchat / Freshdesk (Freshworks)
Who AI names alongside Freshworks
Share of all 35 answers that name each brand. Full live chat software ranking, by engine →
How this is measured
Every day we ask ChatGPT, Claude and Gemini the same fixed buyer questions about live chat software, such as “What is the best live chat software for a website? Name specific products.”, and record which brands each answer names. A brand counts once per answer. No brand pays to appear, and answers are not edited. The method and every question are on the live chat software page.
Is Freshworks your brand, or a competitor?
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